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Customer Advocacy Strategic Framework | Advanced Micro course
Welcome to the Strategic Framework Advanced Micro course
Your course pack
Resource library
Building your Strategic Framework [60 mins]
Getting started with strategic framework
Welcoming your new hires (2:13)
[Bonus] Alignment between sales and customer success
Prepping for onboarding (2:06)
Knowledge check #1
Coursework
[Bonus] Unique & new initiatives to ensure better alignment with Customer Success
Establishing your charter (1:22)
Key Takeaways (1:34)
Customer marketing playbook (2:26)
Knowledge check #2
Designing your program portfolio (2:56)
Internal and executive alignment (0:57)
[Bonus] Building a Customer Success toolset with a limited budget
90-120 day roadmap (1:03)
Coursework
Time to reflect
Knowledge check #3
Wrap-up
Course satisfaction survey
Resource library
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[Bonus] Building a Customer Success toolset with a limited budget
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