Q: Who's this course for?
A: Quite literally (almost) anyone. Whether you’re a Customer Marketing Manager, Customer Success Manager, or something totally different, if you've got an appetite to be an expert in CABs, this course has been created for you.
Already ran a CAB or two in your time? Refine and improve on your current practices. Running your first CAB? Walk away with a step-by-step framework to hit the ground running and make an impact.
Q: How does the course work?
A: The course is 100% OnDemand and fully self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become Customer Advisory Board Certified!
Q: How long will the course take to complete?
A: The course content, activities, and exams will take approximately 3 hours to complete.
Q: What happens if I don’t pass the exams?
A: If you fail first time round you'll be given the option to retake the exam. If you fail the second attempt, unfortunately, it means you won’t get the certificate. However, all’s not lost, you’ll have still learned LOTS and you’ll be given access to the course materials for life - so you can brush up on the bits you slipped up on forevermore.
Q: How long will I have access to the course content for?
A: For life! One, one-off payment gives you unlimited to all the course’s content forevermore.